TileMade Curated Weddings (“TileMade”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry, complete a lead form through Meta platforms, or otherwise interact with our services.
By using our website or providing your personal information, you acknowledge the practices described in this Privacy Policy.
1. Who we are
The entity responsible for the processing of your personal data is:
TileMade Curated Weddings
Legal name: Mariana Simões Inácio Evangelista Rocha
Tax identification number: 218158114
Address: Rua Manuel Pinheiro Chagas, 37 2500-233 Caldas da Rainha, Portugal
Email: welcome@tilemadewed.com
Website: https://tilemadewed.com
For any questions concerning the processing of your personal data or to exercise your rights, please contact us at welcome@tilemadewed.com.
2. What personal data we collect
Depending on how you interact with us, we may collect the following information:
- Name and surname;
- Email address;
- Telephone number;
- Wedding date or approximate wedding date;
- Wedding location or preferred destination;
- Estimated number of guests;
- Estimated wedding budget;
- Type of service requested;
- Information about your wedding plans, preferences and requirements;
- Any other information you voluntarily provide through our contact forms, enquiry forms, emails or other communications.
When you submit a lead form through online plataforms, we may receive the information you choose to provide in that form.
We do not intentionally request or collect sensitive personal data unless it is necessary for a specific service and there is an appropriate legal basis for doing so.
3. How we collect your information
We may collect personal information when you:
- Submit a contact or enquiry form on our website;
- Complete a lead generation form through online platforms;
- Contact us by email or telephone;
- Request information about our wedding planning and design services;
- Enter into a contract with us;
- Communicate with us during the planning of your wedding;
- Subscribe to communications or marketing materials, where applicable;
- Browse or interact with our website, subject to our Cookie Policy.
4. Why we use your personal data
We may process your personal data for the following purposes:
Responding to enquiries
We use the information you provide to respond to your enquiry, understand your wedding requirements and determine how we may assist you.
Providing our services
If you become a client, we use your information to provide and manage our wedding planning and design services, communicate with you, coordinate with relevant suppliers and venues, and fulfil our contractual obligations.
Preparing proposals
We may use information about your wedding date, location, guest numbers, budget and requirements to prepare a proposal or provide relevant recommendations.
Business administration
We may process personal data where necessary to manage invoices, payments, contracts, accounting, legal obligations and other administrative requirements.
Marketing and communications
Where permitted by applicable law, and where the appropriate legal basis exists, we may use your contact information to send information about TileMade, our services, relevant content, events or other communications.
Where consent is required, we will ask for your consent separately. You may withdraw your consent at any time.
Improving our services and website
We may use information to understand how visitors interact with our website, improve our services and develop our marketing and communication, subject to applicable privacy and cookie requirements.
5. Legal bases for processing
Under the General Data Protection Regulation (EU) 2016/679 (“GDPR”), we process personal data on one or more of the following legal bases, depending on the circumstances:
- Performance of a contract: where processing is necessary to provide services you have requested or to take steps at your request before entering into a contract;
- Legitimate interests: where processing is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms;
- Consent: where you have given specific, informed and freely given consent for a particular purpose;
- Legal obligation: where processing is necessary for us to comply with an applicable legal or regulatory obligation.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
6. Sharing your personal data
We do not sell or rent your personal data.
We may share personal information with third parties where this is necessary to provide our services, comply with legal obligations or operate our business.
Depending on the circumstances, these third parties may include:
- Wedding venues and accommodation providers;
- Wedding suppliers and service providers involved in your event;
- Professional advisers, such as accountants or legal advisers;
- Technology, website, email, CRM or other service providers acting on our behalf;
- Public authorities or other entities where disclosure is required by law.
Where third-party service providers process personal data on our behalf, we take appropriate steps to ensure that the processing is carried out in accordance with applicable data protection requirements.
7. International transfers
Some of the service providers or platforms we use may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection legislation, including, where required, the use of appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.
8. How long we keep your data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain appropriate business and accounting records, comply with legal obligations, resolve disputes and enforce agreements.
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
Where personal data is processed based on consent, we will generally retain it until consent is withdrawn or the information is no longer required for the relevant purpose, unless another lawful basis for retention applies.
9. Your rights under the GDPR
Subject to applicable legal conditions, you may have the right to:
- Request access to the personal data we hold about you;
- Request correction of inaccurate or incomplete personal data;
- Request erasure of your personal data;
- Request restriction of processing;
- Object to certain processing of your personal data;
- Request data portability where applicable;
- Withdraw consent where processing is based on consent.
You may exercise your rights by contacting us at: welcome@tilemadewed.com
We may need to request additional information to verify your identity before responding to certain requests.
You also have the right to lodge a complaint with the competent data protection supervisory authority.
In Portugal, the supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD).
10. Marketing communications
If you choose to receive marketing communications from us, we may contact you with information about TileMade services, wedding planning resources, events, inspiration and other relevant content.
You can unsubscribe from marketing communications at any time by:
- Following the unsubscribe instructions included in the communication; or
- Contacting us at welcome@tilemadewed.com
Unsubscribing from marketing communications does not affect communications that are necessary for the performance of a contract or other legitimate business purposes.
11. Cookies and similar technologies
Our website may use cookies and similar technologies to ensure that the website functions correctly, understand website usage, improve user experience and, where applicable, measure or personalise advertising.
Where required by law, we will request your consent before placing non-essential cookies on your device.
For more information about the cookies used on our website and how to manage your preferences, please refer to our Cookie Policy.
12. Data security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.
13. Third-party websites
Our website may contain links to third-party websites, including venues, suppliers, social media platforms or other external websites.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
14. Children’s privacy
Our services are intended for adults. We do not knowingly collect personal data from children.
If you believe that a child has provided us with personal data without appropriate consent, please contact us so that we can take appropriate action.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology or business practices.
The latest version will always be published on this page, together with the date of the most recent update.
16. Contact us
If you have any questions about this Privacy Policy or the way TileMade processes your personal data, please contact:
TileMade Curated Weddings
Email: welcome@tilemadewed.com
Website: https://tilemadewed.com
Address: Rua Manuel Pinheiro Chagas, 37 Caldas da Rainha
Tax ID: [218158114